Comments on: Worst Checkout Experience Ever: CD-Wow.com http://www.colinmcnulty.com/blog/2007/12/17/worst-checkout-experience-ever-cd-wowcom/ My humble blog about fitness, health, diet (paleo and zone), CrossFit, PDR self defence, weightlifting, general life musings and occasional jollity. Tue, 07 Feb 2012 15:45:23 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Johnhttp://www.colinmcnulty.com/blog/2007/12/17/worst-checkout-experience-ever-cd-wowcom/comment-page-1/#comment-665 John Fri, 18 Jul 2008 09:13:58 +0000 http://www.colinmcnulty.com/blog/2007/12/17/worst-checkout-experience-ever-cd-wowcom/#comment-665 PayNova is simply their third party processor. If you order from Skype my CC bill says PayPal.com. And everyone knows you should never read T&Cs that you sign ;) PayNova is simply their third party processor. If you order from Skype my CC bill says PayPal.com.

And everyone knows you should never read T&Cs that you sign ;)

]]> By: Colin McNultyhttp://www.colinmcnulty.com/blog/2007/12/17/worst-checkout-experience-ever-cd-wowcom/comment-page-1/#comment-480 Colin McNulty Tue, 22 Apr 2008 21:22:24 +0000 http://www.colinmcnulty.com/blog/2007/12/17/worst-checkout-experience-ever-cd-wowcom/#comment-480 Thanks for the comments. Yes maybe I was having a blond day (I'm not blond btw) and no one thing was enough to cause a major problem. But lots of niggles add up. > I was about to purchase a DVD today and only for their pop-up box, I would have purchased the wrong region. And you're calling me stupid? lol. I have to say, I've never been that silly. > The fact that you had to look for the same product 3 times was your own problem, if you don’t like e-coupons, DON’T SEARCH FOR THEM!! You miss the point, the shopping cart session timed out several times and lost my cart contents. And it's not that I don't like e-coupons, as a consumer of course I want an additional discount. The point was knowing that where you see a coupon code box, you know you can normally get 5-10% off, or free shipping etc so as a retailer, it encourages your customers to leave your site at the point of purchase. That's never a clever idea. > you clearly have personal feelings against CD Wow and this has shown through your text. Not so, I have no personal feelings either way with CD Wow, I've purchased from them a few times in the past, but this experience was beyond the pale. If you want to see a good user experience, try play.com they've got the right of it. Thanks for the comments. Yes maybe I was having a blond day (I’m not blond btw) and no one thing was enough to cause a major problem. But lots of niggles add up.

> I was about to purchase a DVD today and only for their pop-up box, I would have purchased the wrong region.

And you’re calling me stupid? lol. I have to say, I’ve never been that silly.

> The fact that you had to look for the same product 3 times was your own problem, if you don’t like e-coupons, DON’T SEARCH FOR THEM!!

You miss the point, the shopping cart session timed out several times and lost my cart contents. And it’s not that I don’t like e-coupons, as a consumer of course I want an additional discount. The point was knowing that where you see a coupon code box, you know you can normally get 5-10% off, or free shipping etc so as a retailer, it encourages your customers to leave your site at the point of purchase. That’s never a clever idea.

> you clearly have personal feelings against CD Wow and this has shown through your text.

Not so, I have no personal feelings either way with CD Wow, I’ve purchased from them a few times in the past, but this experience was beyond the pale. If you want to see a good user experience, try play.com they’ve got the right of it.

]]> By: totemhttp://www.colinmcnulty.com/blog/2007/12/17/worst-checkout-experience-ever-cd-wowcom/comment-page-1/#comment-442 totem Fri, 11 Apr 2008 09:13:02 +0000 http://www.colinmcnulty.com/blog/2007/12/17/worst-checkout-experience-ever-cd-wowcom/#comment-442 I agree with what you said about Paynova, but everything else to do with CD Wow was your own fault - CD Wow sell all region DVDs, I was about to purchase a DVD today and only for their pop-up box, I would have purchased the wrong region. It's obviously a common problem, otherwise they wouldn't have the popup box. The CD Wow checkout is on the mid left column, considering this is the second most obvious place to place a check out (the most common being top right, check out Jakob Nielsens website and his book with Hoa Loranger, Prioritizing Web Usability) it's not an entirely stupid place to put it now, is it? The fact that you had to look for the same product 3 times was your own problem, if you don't like e-coupons, DON'T SEARCH FOR THEM!! Your own rules on usability in relation to online purchase are unfound and you clearly have personal feelings against CD Wow and this has shown through your text. Stick to reading through T&Cs on websites. I agree with what you said about Paynova, but everything else to do with CD Wow was your own fault – CD Wow sell all region DVDs, I was about to purchase a DVD today and only for their pop-up box, I would have purchased the wrong region.

It’s obviously a common problem, otherwise they wouldn’t have the popup box.

The CD Wow checkout is on the mid left column, considering this is the second most obvious place to place a check out (the most common being top right, check out Jakob Nielsens website and his book with Hoa Loranger, Prioritizing Web Usability) it’s not an entirely stupid place to put it now, is it?

The fact that you had to look for the same product 3 times was your own problem, if you don’t like e-coupons, DON’T SEARCH FOR THEM!!

Your own rules on usability in relation to online purchase are unfound and you clearly have personal feelings against CD Wow and this has shown through your text.

Stick to reading through T&Cs on websites.

]]> By: horselothttp://www.colinmcnulty.com/blog/2007/12/17/worst-checkout-experience-ever-cd-wowcom/comment-page-1/#comment-384 horselot Sun, 09 Mar 2008 02:28:32 +0000 http://www.colinmcnulty.com/blog/2007/12/17/worst-checkout-experience-ever-cd-wowcom/#comment-384 Some of what you say is true, but half of the stuff is from your own stupidity. Some of what you say is true, but half of the stuff is from your own stupidity.

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