On the 29th May I order a Jabra BT 250 headset for my mobile phone from datakits.co.uk BIG MISTAKE! Stupidly, I went for the cheapest seller, I know I know better, but when 10 people are all selling the same thing, you go for the cheapest one don’t you. Well, this is what happened:
29th May – Order placed, payment by paypal made.
29th May – The order status was: “Awaiting Dispatch”.
1st June – The order status changed to “Will Be Dispatched Within 2 Days” and I got an email saying to allow 5 days for delivery.
14th June – I emailed the site asking where my headset was.
18th June – I get an email from “Mike” checking my address, he had it perfect.
18th June – I email Mike confirming my address and asking what the problem was.
21st June – Mike hasn’t responded so I email chasing again.
22nd June – Mike still hasn’t responded, so I lodge a complaint with datakits.co.uk
23rd June – My complaint is met with silence, so I complain again.
24th June – Mike finally responds, claiming that the package was sent out, apologising that I didn’t get it, and saying he’ll send another.
24th June – I check the website, it still says “Will Be Dispatched Within 2 Days”. I email Mike asking for confirmation.
25th June – Mike didn’t respond, but I note the website finally says the order is “Dispatched”, though it looks like a manual edit.
26th June – I get home from work and the headset has finally arrived, nearly 4 weeks after I ordered it! However, I now relax as at least it’s here.
27th June – I get round to unpacking the headset and notice some odd things:
- The box is rather bashed and dented.
- The security stickers that seal the box have all been broken.
- The contents don’t look too neatly packed.
- The manual is dog eared and scuffed.
- When I start the “2 hour charge time” it only takes 5 minutes.
- And finally: it won’t switch on, it’s completely dead out of the box!
To say I’m annoyed is an understatement! I’ve sent a rather stroppy email back to “Mike” at datakits.co.uk demanding a refund and have lodged a dispute with Paypal. Sadly Paypal’s much vaunted buyer protection scheme, it seems doesn’t extend to being sent shoddy, second hand and broken stuff, and they auto closed my dispute! It has at least been logged against datakits account though.
Now I just have to wait and see if Mike @ datakits really is a shister as it’s starting to look like, or if this is just a big cock up, beyond his control. If he gives me my money back, I guess we’ll have our answer.