My Horror Story with Datakits.co.uk

On the 29th May I order a Jabra BT 250 headset for my mobile phone from datakits.co.uk BIG MISTAKE! Stupidly, I went for the cheapest seller, I know I know better, but when 10 people are all selling the same thing, you go for the cheapest one don’t you. Well, this is what happened:

29th May – Order placed, payment by paypal made.
29th May – The order status was: “Awaiting Dispatch”.
1st June – The order status changed to “Will Be Dispatched Within 2 Days” and I got an email saying to allow 5 days for delivery.
14th June – I emailed the site asking where my headset was.
18th June – I get an email from “Mike” checking my address, he had it perfect.
18th June – I email Mike confirming my address and asking what the problem was.
21st June – Mike hasn’t responded so I email chasing again.
22nd June – Mike still hasn’t responded, so I lodge a complaint with datakits.co.uk
23rd June – My complaint is met with silence, so I complain again.
24th June – Mike finally responds, claiming that the package was sent out, apologising that I didn’t get it, and saying he’ll send another.
24th June – I check the website, it still says “Will Be Dispatched Within 2 Days”. I email Mike asking for confirmation.
25th June – Mike didn’t respond, but I note the website finally says the order is “Dispatched”, though it looks like a manual edit.
26th June – I get home from work and the headset has finally arrived, nearly 4 weeks after I ordered it! However, I now relax as at least it’s here.
27th June – I get round to unpacking the headset and notice some odd things:

  • The box is rather bashed and dented.
  • The security stickers that seal the box have all been broken.
  • The contents don’t look too neatly packed.
  • The manual is dog eared and scuffed.
  • When I start the “2 hour charge time” it only takes 5 minutes.
  • And finally: it won’t switch on, it’s completely dead out of the box!

To say I’m annoyed is an understatement! I’ve sent a rather stroppy email back to “Mike” at datakits.co.uk demanding a refund and have lodged a dispute with Paypal. Sadly Paypal’s much vaunted buyer protection scheme, it seems doesn’t extend to being sent shoddy, second hand and broken stuff, and they auto closed my dispute! It has at least been logged against datakits account though.

Now I just have to wait and see if Mike @ datakits really is a shister as it’s starting to look like, or if this is just a big cock up, beyond his control. If he gives me my money back, I guess we’ll have our answer.

{ 11 comments… add one }
  • Ian Sturrock 28 June 2009, 8:38 pm

    Trading standards?

    I know it’s a PITA, but “it’s the principle of the thing”. I currently have an open dispute for 90p worth of wargames components that an online seller didn’t ever send me…

  • Colin McNulty 29 June 2009, 5:18 pm

    I know what you mean Ian. Being the optimist I am, I’m still holding out hope that they’ll come good, we shall see.

  • Mike Smith 6 July 2009, 8:27 pm

    Hi at least you have something its been over 2 months now and i have not recieved a thing mike reeder is a complete arsehole and should not be allowed to be in business i have reported him to trading standards there are hundreds of complaints about datakits or should i say dataquits or even datashits yes thats more like it, surely they are committing fraud by taking peoples money and not sending the goods maybe i might report them to the police or as i am going near portsmouth in august a visit to mike reeders home address would be in order as i have his home address

    regards

    mike

  • Colin McNulty 7 July 2009, 7:46 am

    Sorry to hear that Mike. I did eventually get an RMA number, sent it back and have received a PayPal refund this week. Seems I’m a lucky one.

    You know, just when you think that after 15 years IT experience, you sort of know what you’re doing, it’s stories like this that prove you wrong. Why oh why I didn’t search google for DataKits Complaints and read the hundreds of complaints about them over the last few years, I’ll never know!

  • grahamn abbott 7 July 2009, 8:55 pm

    mike smith, i also have not received my good after the same crappy is this your address email, as i live very near to portsmouth i would like to pay him a visit if you have the address and are willing to email it to me. it seems like for all the power in this country people can still get away with a simple con like this, and he will get away with it, they always do, but not if i get my chance, as this has to stop now!.

    cheers

    graham abbott

  • Colin McNulty 8 July 2009, 6:30 am

    If it’s any consolation, I only started getting things sorted (RMA number) when I got an email from Emma from returns@datakits.co.uk.

  • Robyn 17 July 2009, 2:51 pm

    I was beginning to feel optimist that the goods would arrive or at the very least an email response from Data Kits………… I thought I should check the net for any further complaints and have been shocked that this company are still trading!!!
    Luckily I paid with my VISA so a swift call to the bank and (I would strongly recommend you all do the same to dispute the payment )and then straight onto TRADING STANDARDS to log a complaint and guess what they already have a record of this company, the more of us who make complaints the better they need to be stopped!!!!!
    I only order my product 8th July longer than the 5 working days and no response from the 48 hour email/phone ACT NOW

  • Colin McNulty 19 July 2009, 7:04 pm

    Trading Standards are already tracking them huh? I’m not surprised. Who and how did you contact trading standards?

  • icmixer 4 September 2009, 1:48 pm

    On July 9 of this year, I sent them a payment of £19.98 for a iTech S35 Clip Bluetooth Stereo Adapter with 3.5mm Headphones. I still have not received this item as of 4 Sep 2009. I have sent 14 emails enquiring as to the ware bouts of my item Datakits have failed to respond to all of them.

    I have done some research on since then and found hundreds of complaints against this company. See some below

    http://www.ukdir.org/datakits.htm

    http://www.ihateyoureshop.com/

    http://forum.pricerunner.co.uk/index.php?showtopic=4826

    http://www.bizlookup.co.uk/mo/Datakits.htm

    If Datakits has ripped your off too, don’t’ just vent your anger here. Make a complaint to Consumer Direct on 08454 04 05 06 (Consumer Standards) where it makes a real different and help put this terrible company out of business! ! !

  • Jean Cutmore 31 January 2010, 8:31 am

    Hi Colin,
    My story is exactly the same as yours, (bluetooth headset the lot) right to the part where you got your money back, I am still waiting! Paypal were absolutely no use at all, they said because I actually received the item they closed the claim. My next step was the contact Consumer Direct. I followed all the advise they gave me and then I have to admit I gave up because Datakits still didn’t respond. Then in about September/October I got a telephone call from Trading Standards saying they were taking Datakits to court. I don’t know how long this takes but I have heard nothing since. I know I didn’t spend a great deal of money with this company but it was the principle and I just wanted him to stop ripping people off. He must have made so much money from selling dud goods, I have read reviews that date back as far as 2005 from people with the same complaints. I only wish I had looked them up before I placed the order.
    Jean

  • Colin McNulty 31 January 2010, 2:51 pm

    That’s a sorry story Jean. I don’t know why I was lucky to get my money back. About time Trading Standards got hold of them though. I always search google for any new company I come across now.

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