We recently engaged the Dolly Char cleaning agency to supply a cleaner once a fortnight for a few hours to help round the house, specifically with Marie from the Warrington franchise.
Sadly the whole experience has been poor, resulting in 2 different cleaners in 3 months, cleaners not turning up and calling in sick the morning of the clean, changing the cleaning dates as the couldn’t make the agreed dates, arriving late, leaving early, and finally damaging to our stainless steel cooker hob and hood due to using a scouring sponge!
This last incident of damage is the last straw as Dolly Char’s response was to wash their hands of the whole affair and palm the issue off to an insurance company, a Graham Edwards of the Green Insurance Group. Who immediately said that they weren’t going to pay out as it could not be “proved” that the cleaner caused the damage, and besides, there’s a £100 excess on the policy anyway. The claims they made that their cleaners are “fully insured” then is rather a stretch.
We’ve subsequently discovered that the Dolly Char supplied cleaner who caused the damage, a blond pony tailed scouser called Louise, had previously been sacked by one of our friends on the estate for causing damage in her property too.
A careful read of the Dolly Char terms and conditions reveals that Dolly Char absolve themselves of any liability for the cleaners they supply, in fact claiming that you are engaging the cleaner on a direct contract basis and they are merely introducers, so you bear all the responsibility.
In summary I will never use Dolly Char again and would not recommend them either.